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If you are dissatisfied with your order for any reason, you can return your item(s) for exchange or store credit. The original shipping and handling charges are not refundable. If you have an exchange for a similar size and weight as the original purchase, and the exchange is due to no fault of your own (such as shipping damage), no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the following address. (Native American Arts - 19987 South La Grange Road - Frankfort, IL 60423)